Privacy Policy

Effective date: September 28, 2026

Giga Wash, LLC ("Giga Wash," "we," "us" or "our") provides laundry pickup, wash, dry, fold and delivery services. This Privacy Policy explains what information we collect when you use our website at gigawash.biz, the Giga Wash mobile app for iOS and Android (the "App") and our services (together, the "Services"), how we use it, and the choices you have.

By using the Services, you agree to the practices described in this policy.

1. Information we collect

Information you give us

Account information: your name, email address, phone number and password when you create an account.
Pickup and delivery details: your street address, building or gate access notes, and any instructions for our drivers.
Order information: the items and services you order, order weight, pickup and delivery times, order history and any notes you add.
Laundry preferences: choices such as detergent, scent, fabric softener, folding and drying preferences.
Payment information: when you pay, your card details are entered into and processed by our third-party payment processor. We do not store your full card number. We may receive limited details such as the card type, last four digits and expiration date.
Communications: messages you send us through the App, email, text message, phone or the contact form on our website.
Sign-in with a third party: if you choose to sign in with Apple, Google or Facebook, we receive basic profile information that service shares with us, such as your name and email address.

Information collected automatically

Device and usage information: device type, operating system, app version, IP address, and how you use the App and website, such as screens viewed and actions taken.
Delivery records: our drivers may take a photo of your order at pickup or drop-off, or collect a signature, as proof of service.
Location information: described in Section 5.

2. How we use your information

Create and manage your account.
Schedule, pick up, clean, fold and deliver your laundry according to your preferences.
Plan driver routes and let you track your order.
Process payments, credits, refunds and loyalty rewards.
Send order updates, receipts and service messages.
Respond to your questions and provide customer support.
Send promotions and offers, if you have agreed to receive them.
Improve our Services, fix problems and understand how customers use the App and website.
Prevent fraud, protect our customers, drivers and business, and comply with legal obligations.

We do not sell your personal information, and we do not share it with third parties for their own advertising.

We share information only as needed to run our Services:

Our team and drivers: staff and drivers see the information they need to complete your order, such as your name, address, phone number and delivery instructions.
Service providers: companies that provide services on our behalf, including our laundry management and ordering platform (CleanCloud), which powers the App and processes orders; our payment processor; text message, email and push notification providers; website hosting; and form providers. These companies may use your information only to provide services to us.
Legal and safety reasons: when required by law, subpoena or court order, or when we believe sharing is necessary to protect the rights, property or safety of Giga Wash, our customers or others.
Business transfers: if Giga Wash is involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction, subject to this policy.
With your consent: in any other case where you ask us to or agree to it.

4. Text messages and notifications

If you provide your mobile number, we may send you text messages about your orders, such as pickup reminders, driver arrival and delivery confirmations. Message frequency varies with your orders. Message and data rates may apply.

You can opt out of text messages at any time by replying STOP. Reply HELP for help. We will only send marketing texts if you have agreed to receive them. We do not share your mobile number or text messaging consent with third parties for their marketing purposes.

You can turn off push notifications at any time in your device settings.

5. Location information

We use the address you enter to confirm that you are in our service area and to schedule pickup and delivery. If you allow it in your device settings, the App may use your device's location to help find your address. You can turn off location access at any time in your device settings; you can still use the App by typing your address.

While an order is out for pickup or delivery, we may show you the driver's location so you can track your order.

6. Cookies and website data

Our website may use cookies and similar technologies to keep the site working, remember your preferences and understand how visitors use the site. You can block or delete cookies in your browser settings, though some features may not work as intended. Our website does not respond to "Do Not Track" browser signals.

7. How long we keep information

We keep your information for as long as your account is active and as needed to provide the Services. After that, we keep it only as long as needed for legitimate business purposes, such as keeping order and payment records for tax and accounting, resolving disputes and enforcing our agreements, and then delete or de-identify it.

8. How we protect your information

We use reasonable administrative, technical and physical safeguards to protect your information, including encrypted connections and access limited to the people who need it. Payment card data is handled by our payment processor under industry security standards. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your choices and rights

Access and update: you can view and update your account details, address and preferences in the App at any time.
Marketing: you can unsubscribe from marketing emails using the link in the email, and from marketing texts by replying STOP.
Requests: you may ask us to provide a copy of, correct or delete the personal information we hold about you by emailing office@gigawash.biz. We will respond within the time required by applicable law, and may need to verify your identity first. We will not discriminate against you for making a request.

10. Deleting your account

You can request deletion of your account and personal information at any time in the App from your account settings, or by emailing office@gigawash.biz from the email address on your account. When your account is deleted, we remove your personal information, except for records we must keep for legal, tax, accounting or fraud-prevention purposes.

11. Children's privacy

Our Services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page, and if the changes are significant we will notify you through the App or by email. Continuing to use the Services after an update means you accept the updated policy.

13. Contact us

If you have questions about this Privacy Policy or your information, contact us:

Giga Wash, LLC
Email: office@gigawash.biz
Website: gigawash.biz